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How it Works

From scattered channels to one calm inbox in four moves.

Connect your channels, automate the routine, measure what matters — and get up and running in under five minutes.

Step 01 · Connect

Plug in every channel your customers already use.

Authenticate WhatsApp Business via the official Meta flow, link your Instagram professional account, and drop the Webchat widget on your site with a single snippet. No proxies, no unofficial bridges, no risk to your numbers.

  • WhatsApp Business Cloud API (official Meta integration)
  • Instagram DMs and story replies
  • Embeddable Webchat widget for your site
  • Live channel health and uptime monitoring
Channel docs
WhatsAppconnected
Instagramconnected
Webchatconnected
Step 02 · Automate

Let rules and AI do the repetitive work.

Greet new conversations, answer pricing and FAQ questions with the AI Agent, and route payment or complaint topics to the right team — all without writing code. The AI Agent learns from your documents, FAQs, and product data, then hands off cleanly to a human when the question gets tricky.

  • AI Agent trained on your knowledge base
  • If/then routing rules with keyword and topic matching
  • Auto-handoff to a human when AI isn't sure
  • Conversation memory across messages and sessions
Automation docs
ifWhatsApp message arrivesgreeting
ifkeyword "price"send catalog
iftopic is paymentFinance team
ifAI confidence < 70%human handoff
Step 03 · Analyze

See response time, channel mix, and team performance in real time.

Catch slow channels before customers feel them. Spot which agents are overloaded, which AI flows deflect best, and where conversations are leaking. Every action is logged for audit, and a built-in report gives you a daily snapshot without spreadsheets.

  • Live KPIs: open conversations, first response, deflection
  • Per-channel volume and trend charts
  • AI Agent sentiment, confidence, and unanswered queries
  • Full audit log of team and system actions
Analytics docs
Avg. response
38s
↓ 62% this month
Resolved
94%
↑ 8.4% this month
Step 04 · Launch

Live in under five minutes — no developers required.

Sign up, follow the guided onboarding, and you're replying from the unified inbox the same afternoon. Invite your team, assign roles, and import contacts from a CSV or your existing CRM. Stuck? Live chat support and the docs are one click away.

  • Guided setup wizard for each channel
  • Invite your team and assign granular roles
  • Import contacts from CSV, Google Sheets, or HubSpot
  • 14-day free trial — no credit card required
Getting started
  1. 00:00Sign up, no card needed
  2. 00:45Connect WhatsApp via Meta OAuth
  3. 02:10Drop the Webchat snippet on your site
  4. 03:30Invite your team & assign roles
  5. 04:50First customer reply sent
Get Started

Ready to unify your conversations?

Try Qwetty free for 14 days. No credit card. No commitment. Your team will thank you.